Delivery & Returns

Our rates for Cape Town deliveries are as follows:

Northern Suburbs: R250

Southern Suburbs: R350

Blaauwberg Region: R350

Winelands:  R400

Helderberg Area:  R400

If your area in Cape Town is not listed here, please select the closest one to you and we will contact you with a final quote before finalising your order.

For deliveries in other provinces you will be charged an estimated rate of R700 at checkout. Depending on your location, you may be charged an additional fee before we can process your order.

Any additional fees will be discussed with you before we finalise the order.

If the item is in stock, we typically deliver within 2 working days. We’ll contact you directly to schedule a delivery time, ensuring someone is available to receive it.

If the agreed delivery time is missed and a second attempt is needed, an additional delivery fee will apply. 

If the item is out of stock, we’ll notify you and confirm the estimated lead time - usually 5 to 7 working days.

All our couches are locally made by skilled artisans. We hand-source materials based on your order, ensuring a high-quality, custom finish.

Because our products are not mass-imported, we take the time to deliver top quality craftsmanship and attention to detail with every piece.

Please plan to be available. Cape Town weather and tight access points can occasionally cause delays, but we always aim to deliver efficiently. Our team will place your furniture inside your home, so all you need to do is be patient and ready to receive your order.

Yes, you’re welcome to collect your order. Once your item is ready, we’ll arrange a time with you to collect your items from our store in Cape Town.

Please note: if our delivery team is out on the road, you may need to bring the muscle to do the hustle.

Yes, we do! We provide free assembly with all deliveries. Our team is trained to assemble items like beds and bunk beds professionally.

If you choose to assemble the item yourself and run into issues, we unfortunately won’t be liable for any damage caused.

Yes, we can arrange delivery to other provinces within South Africa using trusted third-party carriers. Since these deliveries fall outside our standard service area, the cost will vary depending on your location and size of your order.

To get an accurate delivery fee, simply contact us to request a quote. We’ll be happy to provide all the details.

You're also welcome to organise your own transport. Just let us know, and we’ll prepare your order for collection from our store.

We offer a 6-month return policy for any product that develops a manufacturing fault. If something goes wrong, we’re happy to assess and assist where we can. Please note that damages caused by wear and tear or furry friends (like Bruno chewing your couch!) won’t be covered.

Always keep your proof of purchase as we’ll need your original invoice to process any return or exchange.

We understand that circumstances can change. If you need to change or cancel your order, please contact us on ohone ot email, or via our Contact Page, as soon as possible. While we will do our best to accommodate your request, please note that once your order has been processed, it may no longer be possible to make changes.

Yes, we accept exchanges within 14 days of delivery, as long as the item is in the same condition as it was received - unused, undamaged, and in its original packaging. You'll also need to provide your proof of purchase.

If the item requires collection an additional collection fee may apply. To arrange a collection, simply email or call us using the contact details on our website.

Alternatively, you are welcome to return the item to our store yourself.

We’re happy to assist where possible, however, as most of our products are handmade to order, refunds are limited.

We offer refunds on standard items within 7 days of purchase, provided the item is in its original condition and accompanied by your proof of payment.

Custom items made to your individual specifications cannot be refunded as they are crafted specifically for you.

If the return is due to a manufacturing fault or an error on our part, we will gladly collect the item at no cost to you.

However, if you're returning or exchanging an item for any other reason, a collection fee equal to your original delivery fee will apply. You're also welcome to return the item to our store yourself but we cannot be held liable for any damages that occur during transport arranged by the customer.

Please immediately send us a clear photo or video of the defect via email using the contact details on our website. Once received, our team will assess the issue and advise you on the next steps to resolve it.