FAQs

Placing an order is easy! Simply browse our collection, select the items you love, add them to your cart, and follow the secure checkout process. If you need help at any point, our team is here to assist - Contact us today!

Although we don't keep stock of every product at our store, you can still place your order for any item you see online. Visiting our store is a great way to experience the quality, comfort, and workmanship that we offer in all of our products.

Yes, we take the security and privacy of your personal information seriously. We have implemented robust security measures to protect your data. Rest assured that your information is encrypted and stored securely. For more information on this topic please read our Privacy Policy.

Budget Furn offers Gift Vouchers which can be bought by emailing to the following email:  budgetfurn1@outlook.com. We do not offer vouchers lower than R500.00.  Payment arrangements will be made, however the voucher will only be sent once the transfer has cleared in Budget Furn's account.

Our rates for Cape Town deliveries are as follows:

Northern Suburbs: R250

Southern Suburbs: R350

Blaauwberg Region: R350

Winelands:  R400

Helderberg Area:  R400

If your area in Cape Town is not listed here, please select the closest one to you and we will contact you with a final quote before finalising your order.

For deliveries in other provinces you will be charged an estimated rate of R700 at checkout. Depending on your location, you may be charged an additional fee before we can process your order.

Any additional fees will be discussed with you before we finalise the order.

If the item is in stock, we typically deliver within 2 working days. We’ll contact you directly to schedule a delivery time, ensuring someone is available to receive it.

If the agreed delivery time is missed and a second attempt is needed, an additional delivery fee will apply. 

If the item is out of stock, we’ll notify you and confirm the estimated lead time - usually 5 to 7 working days.

All our couches are locally made by skilled artisans. We hand-source materials based on your order, ensuring a high-quality, custom finish.

Because our products are not mass-imported, we take the time to deliver top quality craftsmanship and attention to detail with every piece.

Absolutely! No one likes surprises on your doorstep. We’ll always contact you to confirm the delivery date and time. This helps ensure a smooth experience for both you and our team.

Please plan to be available. Cape Town weather and tight access points can occasionally cause delays, but we always aim to deliver efficiently. Our team will place your furniture inside your home, so all you need to do is be patient and ready to receive your order.

Yes, you’re welcome to collect your order. Once your item is ready, we’ll arrange a time with you to collect your items from our store in Cape Town.

Please note: if our delivery team is out on the road, you may need to bring the muscle to do the hustle.

Yes, we do! We provide free assembly with all deliveries. Our team is trained to assemble items like beds and bunk beds professionally.

If you choose to assemble the item yourself and run into issues, we unfortunately won’t be liable for any damage caused.

Yes, we can arrange delivery to other provinces within South Africa using trusted third-party carriers. Since these deliveries fall outside our standard service area, the cost will vary depending on your location and size of your order.

To get an accurate delivery fee, simply contact us to request a quote. We’ll be happy to provide all the details.

You're also welcome to organise your own transport. Just let us know, and we’ll prepare your order for collection from our store.

We offer a 6-month return policy for any product that develops a manufacturing fault. If something goes wrong, we’re happy to assess and assist where we can. Please note that damages caused by wear and tear or furry friends (like Bruno chewing your couch!) won’t be covered.

Always keep your proof of purchase as we’ll need your original invoice to process any return or exchange.

We understand that circumstances can change. If you need to change or cancel your order, please contact us here as soon as possible. While we will do our best to accommodate your request, please note that once your order has been processed, it may no longer be possible to make changes.

Yes, we accept exchanges within 14 days of delivery, as long as the item is in the same condition as it was received - unused, undamaged, and in its original packaging. You'll also need to provide your proof of purchase.

If the item requires collection an additional collection fee may apply. To arrange a collection, simply email or call us using the contact details on our website.

Alternatively, you are welcome to return the item to our store yourself.

We’re happy to assist where possible, however, as most of our products are handmade to order, refunds are limited.

We offer refunds on standard items within 7 days of purchase, provided the item is in its original condition and accompanied by your proof of payment.

Custom items made to your individual specifications cannot be refunded as they are crafted specifically for you.

If the return is due to a manufacturing fault or an error on our part, we will gladly collect the item at no cost to you.

However, if you're returning or exchanging an item for any other reason, a collection fee equal to your original delivery fee will apply. You're also welcome to return the item to our store yourself but we cannot be held liable for any damages that occur during transport arranged by the customer.

Please immediately send us a clear photo or video of the defect via email using the contact details on our website. Once received, our team will assess the issue and advise you on the next steps to resolve it.

For online purchases we make use of Payfast which offer various payment methods, such as card payments, EFT's, snapscan, and more.

In store we accept both cash and card payments.

If you require any additional payment options, please contact us directly. We are always happy to help make your purchase as convenient and easy as possible.

Yes – we absolutely offer Lay-By’s! And the best part is… WE OFFER LAY-BY’S ON SPECIAL PRICES TOO!

Unlike most retailers, we don’t believe you should be penalised for choosing this payment option.

We Offer Two Payment Plans:

Purchases between R500 & R3 000 – 3 month lay-by+ 10% deposit

Purchases over R3000 – up to 6 month lay-by + 10% deposit

Lay-By Cancellation & Non-Payment Terms:

A 20% cancellation fee applies as we reserve stock for you until your lay-by is complete.

Failure to pay monthly instalments will result in the cancellation of your lay-by, along with the 20% cancellation fee.

Lay-by purchases can be done via email, phone or in-store.

For now, lay-by’s are not available for online purchases.

Need more info? Contact us and we’ll be happy to assist!

Yes we do!

Find more information about this service on our Custom Made Furniture page.

Contact us to discuss your unique requirements and to request your custom quote today!

It really depends on the type of product we are manufacturing for you.

Some products take only 3 to 5 days to produce, while others have longer lead times due to the nature of the work required. 

All these details will be discussed and communicated to you at the quoting stage.

Unfortunately not. As these products are made to your unique specs and requirements, we are unable to accept returns or cancellations once you've accepted the quote and/or production has begun. Only in the rare case of a manufacturing fault on a custom made item, will we allow an exchange or refund.